Born and raised in Haiti where he studied Computer & Information Science before he moved to Dominican Republic to work as a customer service representative and technical support specialist for a Canadian call center.
Junior is fluent in English, French and Spanish. He is an experienced sales, telemarketing and training management professional. With more than 7 years working with the contact center industry throughout Canada and the Caribbean, he has held a number of senior strategic assignments, such as Team Leader, Supervisor, Trainer and Coach to staff of 40 to 50 people on product knowledge, selling techniques, IT support and customer service.
Being passionate about helping others to learn and develop necessary skills to deliver efficienciy with their duties, Junior has demonstrated his ability to deliver value-added solutions to vacation rental owners and managers.